Last updated: September 22, 2025

Overview

This website, www.hairtific.com ("Website"), is operated by Hairtific ("we," "us," or "our"). By accessing or using our Website, including browsing or purchasing products, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), as well as all policies referenced herein, including our Delivery and Shipping Policy, Refund and Return Policy, and Privacy Policy, available at www.hairtific.com/policies/shipping-policy, www.hairtific.com/policies/refund-policy, and www.hairtific.com/policies/privacy-policy, respectively. These Terms apply to all users, including browsers, customers, vendors, and contributors of content.

Please read these Terms carefully before using our Website. If you do not agree to these Terms, you may not access or use the Website or its Services. We reserve the right to update these Terms at any time by posting changes on this page. Your continued use of the Website after updates constitutes acceptance of those changes. It is your responsibility to check this page periodically for updates.

1. Online Store Terms

By using our Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent for your minor dependents to use the Website. You may not use our products or Services for any illegal or unauthorized purpose or violate any laws in your jurisdiction, including copyright laws and consumer protection laws. You must not transmit viruses, worms, or any code of a destructive nature. Any breach of these Terms will result in immediate termination of your access to the Service.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding payment information) may be transferred unencrypted over networks to conform to technical requirements. Payment information is always encrypted during transfer using HTTPS protocols and processed in compliance with Payment Card Industry Data Security Standards (PCI DSS). You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service or Website without our express written permission. Headings in these Terms are for convenience and do not affect their interpretation.

3. Accuracy, Completeness, and Timeliness of Information

Information on our Website is provided for general purposes and may not always be accurate, complete, or current. You should not rely solely on this information for decisions without consulting primary sources. We reserve the right to modify Website content at any time without notice, and it is your responsibility to monitor changes. Historical information is provided for reference only and may not be current.

4. Secure Transactions

All transactions on www.hairtific.com are processed securely using HTTPS encryption and PCI DSS-compliant third-party payment processors (e.g., Shopify Payments, PayPal) to protect your personal and payment information. We use industry-standard security measures to ensure safe checkout processes.

5. Shipping Policy

Our shipping terms, including costs, delivery times, and supported regions (United States only), are detailed in our Shipping Policy at www.hairtific.com/policies/shipping-policy.

6. Return and Refund Policy

We offer returns and refunds within 30 days of delivery for eligible products, subject to conditions outlined in our Return and Refund Policy at www.hairtific.com/policies/refund-policy.

7. Privacy Policy

Your personal information is governed by our Privacy Policy at www.hairtific.com/policies/privacy-policy, which details how we collect, use, and protect your data in compliance with applicable data protection laws, such as GDPR and CCPA.

8. Modifications to Products, Prices, and Services

Product prices and availability are subject to change without notice. We may modify or discontinue products or Services at any time without liability. Any offer for products or Services is void where prohibited.

9. Promotional Offers

Promotional offers are subject to change and limited to first-time retail customers, one redemption per customer, for orders shipped within the United States. Offers cannot be combined or used with payment plans. Clinics, treatment centers, and medical professionals are not eligible for promotional offers. Offers are valid only at www.hairtific.com.

10. Products and Services

Products are available exclusively online for shipping within the United States and are subject to our Return and Refund Policy. We strive to display product images and colors accurately but cannot guarantee your device’s display accuracy. We may limit sales to specific persons, regions, or quantities at our discretion. We do not offer products prohibited by Google Merchant Center policies, such as counterfeit goods or hazardous materials. We do not warrant that products or Services will meet your expectations or that errors will be corrected.

11. Accuracy of Billing and Account Information

We may refuse, limit, or cancel orders at our discretion, including those from dealers, resellers, or distributors, or orders using the same account, credit card, or address. We will attempt to notify you via the provided contact information if an order is modified or canceled. You agree to provide accurate, current, and complete account and billing information and to update it promptly as needed.

12. Prohibited Uses

You are prohibited from using the Website or its content:

• For unlawful purposes or to solicit illegal acts.
• To violate international, federal, or state laws, including intellectual property laws and consumer protection laws.
• To harass, discriminate, or harm others based on gender, race, religion, or other protected characteristics.
• To submit false or misleading information.
• To upload viruses or malicious code.
• To collect or track others’ personal information.
• To engage in spam, phishing, or other disruptive activities.
• To interfere with the Website’s security or functionality.

Violation of these prohibitions may result in termination of your access to the Service.

13. Health Disclaimer

Our Website and products do not provide medical advice. Content is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Our products are not intended to diagnose, treat, cure, or prevent any disease and have not been evaluated by the Food and Drug Administration. Do not use our products if you have medical conditions such as photosensitive skin, cancer, or allergies to light, or if you are taking photosensitizing medications. Consult a qualified healthcare professional for medical advice. Reliance on our products or information is at your own risk, and results may vary.

14. Third-Party Links and Tools

Our Website may include third-party content or links. We are not responsible for the accuracy, content, or practices of third-party websites or tools, which are used at your own risk. We provide third-party tools “as is” without warranties and may introduce new features subject to these Terms.

15. User Comments and Feedback

Comments or submissions sent to us (e.g., via email or contests) may be used, edited, or published by us without restriction or compensation. We may monitor or remove content deemed unlawful or objectionable but are not obligated to do so. Your comments must not violate third-party rights or contain harmful or misleading material.

16. Errors, Inaccuracies, and Omissions

We may correct errors or inaccuracies in product descriptions, pricing, or shipping details without notice, including after an order is placed. We are not obligated to update information except as required by law.

17. Disclaimer of Warranties; Limitation of Liability

Our Service and products are provided “as is” without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose. We do not guarantee uninterrupted, secure, or error-free use of the Service. We, our affiliates, and partners are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Service or products, including loss of profits or data, to the maximum extent permitted by law.

18. Indemnification

You agree to indemnify and hold Hairtific, its affiliates, officers, employees, and partners harmless from any claims, including reasonable attorneys’ fees, arising from your breach of these Terms or violation of any law or third-party rights.

19. Severability

If any provision of these Terms is deemed unlawful or unenforceable, it will be severed, and the remaining provisions will remain enforceable.

20. Termination

These Terms are effective until terminated by you or us. You may terminate by ceasing use of the Website. We may terminate your access without notice if you violate these Terms. Obligations incurred prior to termination will survive.

21. Entire Agreement

These Terms, along with our Shipping Policy, Return and Refund Policy, and Privacy Policy, constitute the entire agreement between you and Hairtific, superseding any prior agreements.

22. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in California for any disputes arising from these Terms.

23. Contact Information

For questions or support, contact us at:

Email: support@hairtific.com
Live Chat: Available at www.hairtific.com

We aim to respond within 1–2 business days.